Question 1

How does the agent learn about my store?

Accepted Answer

You add your products and policies (delivery, returns, payment) in the dashboard, or paste your website URL and it reads them itself. The agent follows them literally — it never invents prices, and hands a question it cannot answer to you.

Question 2

What languages does it speak?

Accepted Answer

It replies in whatever language the customer writes in. It also handles Arabic dialects — Levantine, Gulf, Egyptian and Maghrebi — as distinct dialects rather than one generic Arabic, which most tools do not.

Question 3

Does it understand voice messages?

Accepted Answer

Yes. A customer can send a voice note and the agent transcribes it, replies in text, and sends a voice reply back.

Question 4

What does Wakeel cost?

Accepted Answer

Start free with 50 automated replies a month, no card required. Paid plans begin at $29/month for 1,000 replies — about 166 full customer conversations, or roughly $0.17 each. We bill per reply the agent actually sends, not per conversation.

Question 5

How do I connect it to my site and WhatsApp?

Accepted Answer

One line of HTML on your site (Shopify, WordPress, or any platform). For WhatsApp, connect your own WhatsApp Cloud API credentials in the dashboard.

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